Frequently Asked Questions
Everything you need to know about our premium floor mats and home decor.
What is the typical shipping time for custom mats?
Customized and personalized mats typically take 7-10 business days for production before they are shipped out via our standard carriers.
Are Coco Mats suitable for outdoor use?
Yes, our natural coir mats are designed for durability; however, for the longest lifespan, we recommend placing them in a covered outdoor area to protect them from direct heavy rainfall.
What is your return policy?
We offer a 30-day return window for all standard, non-customized items in their original condition. Please note that personalized or custom-sized mats are final sale.
How do I clean my natural fiber mat?
To clean your mat, simply give it a good shake or use a vacuum to remove trapped dirt and debris. Avoid using harsh chemicals or saturating the fibers with water.
Do you offer wholesale or bulk discounts?
Yes, we provide special pricing for large volume orders, commercial properties, and interior designers. Please contact our support team for a custom quote.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.